Recon Kit Co. — Refund Policy
Please reach out to us first at support@reconkitco.com if something’s wrong with your order — we resolve nearly all issues within 48 hours, and a direct refund from us is faster and simpler than a card-network chargeback.
Damaged or defective items
If your order arrives damaged, contact us within 7 days of delivery with a photo of the damage. We’ll ship a replacement at no charge or issue a full refund — your choice.
Wrong item received
Contact us within 7 days of delivery. We’ll cover return shipping and send the correct item, or refund in full.
Change of mind
Because these are sterile lab supplies, we do not accept returns of unopened product. If you ordered something you can’t use, contact us — we may be able to help with store credit toward a different SKU.
Card chargebacks
Filing a chargeback before contacting support can delay resolution significantly, so please give us a chance to make it right first.
ACH / bank returns (when applicable)
If a bank payment is reversed by the originating bank after we’ve shipped, we’ll issue store credit for the order value while we work with you to resolve the underlying bank issue.
Questions: support@reconkitco.com